Small Business Answering Service

Article provided by: Answer United

For more than 45 years, Answer United has been providing small business answering service solutions across the globe to businesses just like yours. As a respected leader in the American call center industry, Answer United’s expert call center and order entry services meet the needs of growing businesses unable to meet the demands of their growth.


Aided by cutting-edge technology, Answer United’s 24/7 call center services and small business answering service includes:


- Order taking services. If you are looking to outsource your order entry, order taking, processing, and fulfillment responsibilities, you need look no further than Answer United. Their professional agents are able to answer your lines and take orders for you whether you have a single product for a full product catalog. Fully trained agents are supported with cutting-edge technology, ensuring every customer receives prompt, exceptional customer care with accuracy and integrity,


With Answer United’s small business answering service solutions, their order taking includes: custom scripting, on screen call scripts and database views, online data entry, credit card verification and authorization, and import/export with printing labels and reports.


- Help Desk. Answer United’s professional agents can answer your customers’ questions through professional help desk services. Helpdesk solutions are one of the most important aspects of a small business answering service. Their agents will provide award-winning, 24/7 Helpdesk and customer service support. Keep your customers satisfied by providing a live operator every time they call.


Features of Help Desk service include; connecting your customers, custom on-screen scripts, web interaction, Instant call messaging and retrieval, and call reports.


- Do you offer seminars and class registrations? Answer United has been providing seminar and class registration services to organizations of all sizes for more than 45 years. They can provide your business with call overflow, after hours, and weekend answering, along with appointment scheduling and course registration services.


Answer United’s agents are able to register clients on your behalf and up load the information directly onto your existing web form. Alternately they can work with you to create the backstage for their agents to navigate in the most efficient way to process your registrations. Your staff will be able to immediately retrieve data in real-time over the Internet.


- Answer United provides virtual receptionists for small business answering service solutions. Agents have been trained to interact with your customers in a highly professional manner. By providing instant responses to your potential clients, agents will keep your customers happy, and they will never even realize the agent was not answering from your office.


Answer United serves businesses of all sizes and types, for medical offices to work at home freelancers. Their small business answering service and virtual receptionist solutions are highly customizable and enable them to tailor a messaging and dispatch package that will truly meet your business requirements.


For more information about Answer United and the services they provide to small businesses like yours, please visit online at, or place a call to 800-937-5900.




Answer United
2015 W. Crosstown PKWY Kalamazoo, MI 49002

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